FAQ

Why are your prints shipped unframed?
We do this for mainly three reasons. Firstly, to prevent the possibility of smashed glass during shipping. Secondly to minimise the costs to the customer and thirdly to allow the customer to choose the perfect frame to match their space and the artwork.
Where do you ship to?
We ship to almost every country in the world.
What are your shipping costs?
We offer free shipping worldwide.
How long will it take to get my order?
We ship from our supplier's warehouse within 2-3 working days. Please then allow up to 25 working days for your item to arrive. Shipping to most countries (United States, United Kingdom, Canada, Australia) will arrive within 14 working days.
What is your returns policy?
Refunds will not be offered for items that are accurately described or where the buyer simply no longer wants the item.
A refund request must be made within 14 days of receiving the item if the item is faulty or not as described. The buyer is responsible for paying return shipping.
Am I able to track my order?
Once your order is processed you will be emailed with a tracking code which may be used to track your item's journey.
What dimensions will suit my home?
We have included below a reference picture to give you an idea what the dimensions of each print will look like in your home.
For all other questions please do not hesitate to contact our wonderful staff at kingstonhaus@outlook.com or send us a message on Facebook.